ITIL V3 Intermediate Training & certification from QLogy @ Hyderabad with 100% Passing War - Hyderabad - PUBLIC EXAM

Dear Professionals,

Greeting From QLogy!!!!,

training Dates For SOA/Service Strategy : 3rd Nov - 6th Nov 2011
Training Duration : 4 Days

THE ITIL INTERMEDIATE QUALIFICATION : SERVICE OFFERINGS AND AGREEMENTS CERTIFICATE

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a free-
standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules
that leads to the ITIL Expert in IT Service management Certificate. The purpose of this training module
and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on
industry practices in Service Management as documented in the ITIL Service Lifecycle core
publications.
The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the
certificate to apply the practices during the Service Management Lifecycle.

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the
education and examination components related to this certification:

•Service Management as a Practice
Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement
curriculum:
• Service Portfolio Management which provides documentation for services and prospective
services in business terms
• Service Catalogue Management which is concerned with the production and documentation
of the Service Catalogue from a business and a technical viewpoint
• Service Level Management which sets up a Service Level Agreement (SLA) structure and
ensures that all SLAs have an underpinning support structure in place
• Demand Management which identifies Patterns of Business Activity to enable the
appropriate strategy to be implemented
• supplier Management which ensures all partners and suppliers are managed in the
appropriate way and includes contract management
• Financial Management which includes ensuring understanding of the service value and the
management of all financial considerations
• Business Relationship Managers who have responsibility to represent customers and
ensure the Service Catalogue and Portfolio have the right needs

For more Details Contact:

QLogy Representative: Suhas Jadhav
Mail id: Suhas_Jadhav@QLogy.com
Direct Contact : 020 30276637

TOLL FREE NO : 1800 200 200-3

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