Manager Services - Hyderabad - resume for assistant system manager

Job Description:

As Manager - services, you will be primarily responsible for all recruitment and services delivery activities at the company. Your objective will be to recruit and retain the best and brightest people who will help to build companies reputation as the premier provider of offshore outsourcing services to the SME marketplace in the US. You will be required to source, screen, test, and interview, skilled employees across the spectrum of company practice areas with the goal of hiring staff who will deliver projects on-time and of the highest quality. You will assist in technology deployment, selection, troubleshooting, escalation issues, and oversee project management and related customer interaction for the successful delivery of various projects across multiple practice areas. You will help develop the company’s recruitment process enabling high volume recruitment across various practice areas and experience levels without compromising quality. You will also be responsible for the management of companies HR policies and procedures which includes employee induction and orientation. You will also be responsible for several aspects of services delivery including customer interaction, escalation, communication, and satisfaction. Also responsible for management oversight of all billable positions assigned to you. Some managerial and administrative responsibilities will include ensuring high employee productivity at all times and coordination with facilities and systems administration. This position will be required to work US ET hours, which will allow for both partial recruitment functions locally in the evening hours in India and also interaction with customers for interview coordination and management oversight. Being a managerial & highly responsible position, you will be required periodically to work extended hours. This position will have a fixed salary and commission as incentive. There is excellent growth opportunity for candidates that prove themselves. This position will help you:

• Get in at the ground floor level of an emerging company and play a key role in its growth
• Become an experienced internationally savvy services manager in the “offshore outsourcing” industry and gain experience interacting with US customers.
• Play a significant role in the explosive offshore outsourcing market – projected to grow over 60% each year for the next 4 years!
• Be part of a pioneering company which is founded on the spirit of globalization.
• Enjoy the benefits of recurring income on successful hires & delivery.
• Learn from and work with senior management with over 20 years of experience building successful companies in the US.
• Gain excellent experience/exposure directly servicing into the US B2B marketplace.

Type of experience required:

• Experienced in a services delivery oriented role specifically managing professionals in technology and other disciplines (previous experience in project management a must; ability to handle multiple projects and deadlines a must)
• Minimum 2 years programming experience which includes Java, .Net, C#, PHP etc
• Experience interacting and communicating with international customers a plus
• Solid understanding and execution of a “best practices” recruitment process to match right candidate with the right job
• End-to-end understanding of the HR function a plus
• Successful track record in the technology based services delivery industry

Skills Required:

• 1 years of experience in project management/Team lead/Module lead – IT projects and delivery etc
• Keen ability to understand and deliver customer requirements (across technology R&D, design, sales and marketing, technical support, accounting, finance) and matching it with the best available resources in India
• Proficient in programming tools, databases and languages including: Visual Studio.Net, MS-SQL, Java Family, C , C, C#, XML, ASP, and Web Services
• Excellent understanding of software development, project management, & customer service
• Extroverted personality with a strong ability to “sell” the company and career opportunity to prospective candidates a must
• Excellent written (both grammar and substance) and spoken communication skills and presentation skills an absolute must. Entire schooling in English medium a must – ICSE, IB, IGCSC, or CBSE school boards a plus
• MS-Office, E-mail, and Internet usage and research savvy – a must
• Integrity, ambition, drive, passion, confidence, dedication, hard working – ALL A MUST

Education Desired/Required: Degree (Bachelors, Masters, PhD, etc); Field (Engineering, Finance, Marketing, Accounting, etc.); Professional Certification (MBA, CPA, MCSE, etc):

• An MBA (or Masters equivalent) from a top-tier academic institute
• A Bachelors in Engineering or Computer Science – a must
• Excellent academic track record and grades